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Vessi Footwear Ltd. accepts returns within 90 days of delivery. To be eligible for return or exchange, Vessi shoes must be in their original packaging, unworn, unwashed, and unaltered. It's important to note that certain items purchased during promotional sales might have specific return conditions. Some items may only be valid for size exchanges, while others may not be eligible for return at all. For more information on these conditions, customers can contact the Vessi Customer Service team. Additionally, accessories and gift cards are considered final sale and cannot be returned or exchanged.

Vessi Footwear offers shipping to various countries worldwide. Orders are generally processed within 1-2 business days, with shipping times varying based on the destination. Shipping rates and delivery times are provided during the checkout process. The company provides tracking information for orders, allowing customers to monitor the progress of their shipments. International customers may be subject to additional customs fees and taxes upon delivery. Vessi Footwear aims to ensure a smooth and efficient shipping experience for its customers while delivering its waterproof, sustainable footwear to diverse locations globally.

Vessi Footwear has pioneered a patented knit material featuring an integrated layer designed to provide exceptional waterproofing without the need for coatings. This innovative design enables efficient ventilation, allowing sweat and heat to escape while effectively repelling external elements. The material's membrane layer contains countless minuscule openings, facilitating the passage of water vapor (sweat) and heat, while preventing larger water molecules from permeating. As a result, this waterproofing solution is durable throughout the lifespan of the shoes, unless deliberately compromised by creating larger openings in the material.

Vessi Footwear takes pride in its 365-Day Guarantee, ensuring the enduring quality and performance of Vessi shoes. The company is dedicated to customer satisfaction, offering a 1-year warranty against manufacturer defects. However, it's important to recognize that the warranty does not cover issues resulting from alterations, exposure to harsh chemicals, or excessive wear and tear. Customers encountering concerns with their Vessi shoes are encouraged to reach out for assistance. Vessi's support team is ready to help and address any encountered issues. To initiate a warranty claim, customers are requested to complete a provided form. After receiving the completed form, Vessi will process the claim within approximately 14 days. It should be noted that Vessi reserves the right to reject claims not meeting the criteria of the warranty policy. The company's unwavering commitment is to customer satisfaction and trust in its products.

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