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Frequently Asked Questions
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Shockbyte provides immediate digital delivery for new orders. Server instances are automatically provisioned and deployed within moments after payment confirmation.
Shockbyte provides a 72-hour refund policy for new service activations. Customers can initiate a refund through the server control panel or submit a support ticket within 72 hours of initial purchase. Cancellations can also be submitted at any time via the client portal to prevent subsequent renewal charges.
Shockbyte operates on a recurring subscription model with monthly, quarterly, and annual billing terms. Subscriptions and renewal settings can be managed directly through the customer client portal.
About Shockbyte
Shockbyte is a game server hosting provider specializing in scalable, low-latency multiplayer server hosting for popular titles such as Minecraft, Rust, ARK: Survival Evolved, Terraria, and Valheim. Operating since 2013, the platform supports both Java and Bedrock editions with instant server deployment upon payment confirmation. Hosting plans include automated server setup, full DDoS protection, custom subdomains, full FTP access, and mod and plugin installers to help players customize their server environments. Server management is handled through a control panel that includes backup controls and configuration tools. Subscriptions are structured on recurring monthly, quarterly, or annual billing cycles depending on plan preferences.