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Frequently Asked Questions
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NEEWER typically processes orders within 48 hours, with standard shipping delivery taking between two and seven business days. Free standard shipping applies to orders that reach a minimum purchase threshold. Expedited shipping options and delivery to P.O. Boxes are not offered.
NEEWER provides a 30-day return policy from the date of delivery. Returned products must be unused, in brand-new condition, and include all original packaging, manuals, and accessories. Buyers are responsible for return shipping costs unless the return is due to a product defect.
Yes, NEEWER provides a standard one-year warranty against manufacturing defects. Customers can extend this warranty coverage to two years for free by ordering directly from the official NEEWER website or subscribing to the brand's email newsletter.
About NEEWER
NEEWER is a photography and video equipment brand specializing in accessible studio and field gear for creators, videographers, and photographers. Its catalog features continuous LED lighting panels, ring lights, softboxes, camera cages, tripods, wireless microphones, teleprompters, and mobile rigging solutions. Direct orders from the official store are typically processed within 48 hours, with standard transit times ranging from two to seven business days and free standard shipping provided on orders meeting required order minimums. NEEWER offers a 30-day return guarantee for items in brand-new condition with original packaging. Direct purchases and email subscribers also qualify for an extended two-year product warranty on standard equipment.
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