Earn 5% cash back at Lookfantastic

Lookfantastic offers various shipping options with corresponding prices: - Tracked Shipping: Orders over $40 are shipped for free, while orders under $40 incur a $6.50 fee. Delivery takes 5-7 working days, with Hawaii and Alaska possibly taking up to 14 days. - Express Shipping: Available for $10, this option guarantees delivery within 2 working days if orders are placed before 4pm EST. - Premium Shipping: For $20, orders placed before 4pm EST will be delivered within 1 working day. - International Shipping: Priced at $15 or more, expected shipping time is 10-14 business days, though delivery may take up to 30 business days depending on the destination country.

The Returns Policy of Lookfantastic is an integral part of the Terms and Conditions of Sale and is subject to potential changes at any time. Customers are advised to verify their orders upon receipt and report any errors or issues immediately. To initiate a return, customers must contact the customer service team for a return authorization number. It's important to note that items like beauty bags, beauty boxes, advent calendars, or special edition boxes are not eligible for returns due to the removal of products from their original packaging for presentation purposes. Customers have the right to cancel their contract within 14 days without providing a reason. The cancellation period concludes 14 days from the receipt of the goods. If cancelled, Lookfantastic will reimburse payments, including delivery costs (except for supplementary expenses due to alternative delivery choices). Returns should consist of unopened items in original packaging. The reimbursement process will take place within 14 days after receiving returned goods, and the same means of payment will be used unless otherwise agreed. Customers are responsible for the direct cost of returning items.

While Lookfantastic takes measures to prevent damage during shipping, occasional issues may occur. If a customer receives a damaged item, it's advised not to refuse delivery but to accept the goods and promptly contact Lookfantastic US. Customers can reach out through their account's online message center, attaching pictures of the damage to the message. The customer service team will then review the provided details and offer the best resolution to address the concern. Refusing delivery may lead to delays in the parcel's return process.

Customers seeking to initiate a return should contact the Customer Service team at Lookfantastic . Essential details such as the order number, item to be returned, and the reason for the return need to be provided. Once these details are received, Lookfantastic US will issue a unique returns authorization number along with necessary return instructions. For the return process, customers should securely package the item and enclose the provided returns form. A proof of postage receipt should be obtained when sending the item back, as this is crucial for tracking. The absence of proof of postage might hinder refund or replacement processes in case of transit issues. It's important to note that any accepted and subsequently returned item remains the customer's responsibility until it reaches the Lookfantastic warehouse. To ensure the safety of the return, customers are advised to choose a delivery service that provides insurance coverage for the item's value.

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