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Customized items—including personalized class rings, yearbooks, and custom graduation regalia—are made to order and generally cannot be returned or refunded once manufactured. If your item arrives damaged or defective, Jostens provides replacements.

Yes, select custom class jewelry items include a limited lifetime warranty from Jostens. This covers standard repairs, adjustments, and resizing, though standard service and shipping fees may apply.

Standard U.S. shipping typically takes 7 to 10 business days after manufacturing is complete. Orders containing college gowns, diploma frames, jackets, or college announcements require a physical street address and cannot be shipped to P.O. Boxes.