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LoadUp calculates upfront prices based on the specific items selected, your zip code, and whether you choose indoor pickup or outdoor curbside service. They also maintain a price match policy for identical items and service locations against written estimates from other licensed and insured junk removal companies.

Bookings can be rescheduled online without penalty before the service window starts. Cancellations made prior to the service day carry a 20% fee, while cancellations requested on or after the service day—or after an order has been rescheduled—are subject to a 50% fee.

LoadUp removes items ranging from single mattresses, couches, and appliances to large exercise machines and electronics. They also manage full property clear-outs for offices, commercial sites, foreclosures, and residential estates, focusing on donation and recycling to reduce landfill waste.