Pragmatic Application of Service Management : The Five Anchor Approach

Product Description

Create a more robust service management system using the best of ITIL®, ISO/IEC 20000-1, COBIT®, and CMMI®-SVC. Although ITIL’s popularity as a framework for IT service management (ITSM) continues to increase, a number of organizations have realized that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO/IEC 20000-1 — the international standard for ITSM — but, with the likes of COBIT and CMMI-SVC to consider as well, it can be difficult to determine the best route to take. Guidance is now here. New in the second edition Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic …