Practical Process Improvement: A Program for Market Leadership in the 21st Century

Product Description

Tired of creating tool zombies with little to show for it? Not getting the results you expected from Six Sigma? Try Practical Process Improvement. The objective of PPI is to increase profit and organizational effectiveness by improving customer satisfaction, quality, and productivity, all while reducing costs. It is based on three principles: Apply logical simplicity, use practical methods and tools, involve everyone.Ed Zunich has developed a very powerful program that is being used successfully throughout a huge multinational corporation. This book describes its philosophy, background, principles, and practical applications. Managers and employees at all levels will find the book informati…