Operational Excellence Breakthrough Strategies for Improving Customer Experience and Productivity | Business Improvement

Product Description

Operational Excellence Second Edition – Breakthrough Strategies for Improving Customer Experience and Productivity brings together leading-edge tools methods and concepts to provide process improvement experts a reference to improve their organization’s quality productivity and customer service operations. Its major topics include alignment of strategy to the design of supporting systems to meet customer expectations manage capacity and improve performance. It provides a concise and practical reference for operational excellence. Its fourteen chapters lead a reader through the latest tools methods and concepts currently used to capture voice of customers partners and other stakeholders new …