An Introduction to Quality Assurance for the Retailers

Product Description

This book is a wonderful resource with extensive references. It outlines proven, practical techniques to reduce costs, improve quality and enhance customer satisfaction. It's a MUST HAVE for retailers and consumer products manufacturers as well as a terrific educational resource.-Kenneth L. Wilson, Director, Quality Assurance(Retd.), Army & Air Force Exchange Service(AAFES)"Not only retailers but all manufacturers and importers should closely study this important work. It offers practical step by step guidance on all aspects of Quality Assurance in an easy to read format that anyone can understand and implement."-Thomas F. Bennett, Director of Quality Assurance, J. C. Penney Company, Inc."T…