Earn 5% cash back at Sleep EZ

Sleep EZ USA Inc. offers convenient shipping options for its Latex Mattresses. The majority of their mattresses are shipped through FedEx, with free shipping available to locations within the contiguous United States. Most Sleep EZ mattresses are typically shipped in 1-3 boxes for easy handling and delivery. For customers in Alaska or Hawaii, there is an additional shipping fee of $149 per box. Sleep EZ USA also provides the option of FedEx 2 Day Shipping for quicker delivery. Furthermore, Sleep EZ now offers a comprehensive White Glove Delivery and Setup service in partnership with XPO Logistics, a prominent shipping company in the United States. This service includes the delivery and assembly of mattresses and adjustable bases. It also involves the removal of old mattresses or foundations and debris removal, although customers are advised to retain the boxes in case of a return. The cost for White Glove Delivery and Assembly is $199 for either the mattress, adjustable base, or both if ordered together. Orders shipped via White Glove may take up to 2 weeks for delivery from the time of order placement.

Sleep EZ USA Inc. provides customers with flexible options for adjustments, exchanges, and returns for various mattress models and products: For the Select Sleep Latex Mattress, customers have the opportunity to request layer adjustments within 90 days. A layer can be exchanged for a different firmness or type of latex for a fee of $30. Additional layer exchanges within the 90-day period will incur full shipping costs. Returns are also accepted within 90 days, with a $99 return fee applied. The returned layer must be free from dirt, stains, tears, and odors. The Roma Latex Mattress, RV Mattress, and Hybrid Latex Mattress come with a 90-Day Trial Period. Customers can return these mattresses within this timeframe for a $99 return fee. To initiate a return, customers are encouraged to contact Sleep EZ USA via phone, chat, or email. The 360 Hybrid Pillowtop Mattress offers similar options for layer adjustments and returns. Customers can exchange the top 3” comfort layer within 90 days for $30, and returns are accepted within the same period with a $99 return fee. For Toppers & Latex Layers, a 30-Day Comfort Guarantee applies, allowing returns within this timeframe. However, no comfort exchanges are offered for these products. Customers are responsible for shipping costs associated with returns. The Natural Wood Foundation comes with a 1-year warranty for defects, with no returns accepted due to its universal design. Adjustable Bases, Covers, Pillows, Sheets, & Protectors are not eligible for returns or exchanges. All sales of these items are final. Lastly, the Kiss Mattress offers a 100-Day Trial Period with a $99 return fee for returns. Customers seeking to initiate adjustments, exchanges, or returns can reach out to Sleep EZ USA Inc. via phone, chat, or email to facilitate the process.

Sleep EZ USA Inc. offers comprehensive manufacturer warranties for their products: The Natural & Organic Select Sleep mattresses are covered by a manufacturer's warranty against manufacturing defects, excluding shipping costs. Certain natural properties of latex, such as air voids, small cracks/tears (less than 3 inches), and discoloration or yellowing of latex, are considered non-issues and are not covered by the warranty. Inappropriate mattress foundations, such as those with slats wider than 3 inches apart or spring foundations, can void the warranty. Issues not covered by the warranty include damage caused by spills, burns, accidents, mold, or acts of nature, cover misusage, laundering, normal wear and tear, and leaving the mattress boxed up for more than 30 days. Customers should contact customer care specialists for resolution of any issues. Proof of purchase is required for returns or warranty exchanges. The Select Sleep Latex Mattress carries a 20-year warranty, covering manufacturing defects in the latex for the first ten years, with the customer responsible for shipping costs. After ten years, a prorated cost for repair or replacement of latex components applies, increasing annually (11th year = 50% of original price; 12th year = 55%; 13th year = 60%). Cotton and wool covers are covered for one year and replaced or repaired at the discretion of Sleep EZ's staff. The following products are covered by a 10-year manufacturer's warranty: Roma Latex Mattress, Select Sleep Hybrid, 360 Hybrid Pillowtop, Natural Latex Sofa Bed, and RV Latex Mattress. After five years, a prorated cost for repair or replacement of latex components applies, increasing annually (5th year = 50% of original price; 6th year = 60%; 7th year = 70%). The following products are covered by a 1-year manufacturer's warranty: Latex Mattress Covers, Natural Wood Foundation, and Natural Latex Topper.

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