Earn 2.5% cash back at Nature Hills Nursery

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Due to agricultural restrictions and the perishable nature of plants, live flora cannot be returned or exchanged once shipped. However, Nature Hills Nursery offers a 45-day Growing & Glowing Guarantee that covers damaged or non-viable shipments with photo verification for a replacement, store credit, or refund. Non-plant hard goods such as tools or fertilizers can be returned within 30 days if unused.

Nature Hills Nursery uses tiered flat-rate shipping based on order subtotal, typically dispatching standard orders within 3 to 5 business days. Deliveries may be held temporarily during extreme localized temperatures below 32°F or above 95°F. Live plants cannot be delivered to P.O. Boxes or specific states restricted by agricultural regulations.

Order cancellations and shipping address updates are permitted only within 24 hours of purchase and prior to fulfillment. Once an order enters processing or ships, changes cannot be accommodated.

Yes, shoppers can purchase an optional 1-year extended plant protection plan at checkout for coverage that extends beyond the default 45-day guarantee.